For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected. You can see our recommendations on the following question.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 1,105 review
17/Feb/2020
Lima , Peru
El señor muy amable y preocupado. Excelente servicio! Muchas gracias!!
20/Jan/2020
Naples, Italy
Very comfortable, clean van. Showed up on time. There was plenty of room for us and our luggage. Driver was friendly and helpful. No complaints.
29/Dec/2019
Jubail, Saudi Arabia
Awesome service. All details of the driver and car were provided in advance. The driver was on time. The car was clean and the drive was safe. I could not have asked for more!
10/Nov/2019
Mumbai, India
Our transfer from Barcelona airport to hotel was very smooth. We met Driver Mr. Khan in arrival who took us to the vehicle without any hassles. We reached our Ibis Hotel safely and comfortably.
31/Oct/2019
Northridge, California , United States Minor Outlying Islands
The driver did not wait for us. When I called the person I talked to told me that there is only a 45 minute wait. I told him that I did not see that rule when I booked. We had to go through immigration and get our baggage so we should have been given more time. So I would like to get a refund of my money or I should dispute it with my credit card company to get my money back.
Customer service is already dealing with this incident. We are sorry that the experience was not as expected.